CAMARO HAUS SHIPPING AND RETURN INFORMATION
If at any time you are not satisfied with your purchase from Camaro Haus, you may return the product within 30 days of delivery.
The product(s) purchased must still be in NEW condition, including original packaging, parts, accessories, and paperwork (please do not assemble, install, or modify the product in any way). If you are returning due to fitment, flaw, or defect, pictures may be necessary to complete your request. Custom products (clearly indicated as custom on the product page), Open Box products, and Clearance products are non-returnable.
All Returned orders are inspected for use and/or installation, as well as missing items. We will contact the customer if there is any suspicion of use and/or missing items required to complete the product(s).
SHIPPING POLICY
Any order placed Monday-Friday before 12:00P.M. Central Standard Time (CST) will be shipped the same business day, if we have the product(s) in stock and if your method of payment clears through our accounting process (i.e. credit card does not decline, your billing and shipping addresses verify, etc.)
Any order placed Monday-Friday after 12:00 P.M. Central Standard Time (CST) will not be shipped until the following business day if we have the product(s) in stock and if your method of payment clears through our accounting process (i.e. credit card does not decline, your billing and shipping addresses verify, etc.). Saturday, Sunday, and all U.S. Legal Holidays are not considered a business day.
Please note that Camaro Haus can only ship to an address we can verify with your selected payment method. If you wish to ship to an address other than your billing address, you must add your alternate shipping address to your selected payment method’s account before we can process your order. To speed up the address verification process we encourage you to add your alternate shipping address to your payment method’s account before you place your order with us. Failing to do so will result in our inability to verify who you are, and your order will be delayed. If they refuse to add an alternate shipping address to your account, we will be unable to ship to an address other than your billing address. Remember, we will not ship your order to an address we cannot verify. This is for your protection!
PO BOXES
FedEx does not deliver to PO Boxes, so all orders with a PO Box shipping address must provide a physical delivery address to avoid delays in shipping your order.
If USPS does not deliver to your address, please provide your physical address, then add your PO Box to the apartment field when placing your order.
AK, HI, PR, US Territories
Shipping Costs for Non-contiguous U.S. states and territories are auto calculated at Checkout. (Note: some adjustments may need to be made to your actual shipping cost after you place your order). We can not ship products that are oversized or that ship via freight to AK, HI, PR, and/or US Territories. Free Shipping does not apply to orders for non-contiguous U.S. states and/or territories.
INTERNATIONAL SHIPPING
Camaro Haus does allow international orders. Please e-mail camarohaus@gmail.com with your potential order, your complete address, and any questions you have. Camaro Haus is always happy to assist you in getting parts you need. We ship all parts on our website to most countries in the world!
Due to restrictions and regulations, we are not currently shipping to these following countries: China, Russia, Venezuela, Indonesia.
For Canada Orders: International Orders are usually shipped via FedEx. Free Shipping does NOT apply to Canada orders. You, the customer, are responsible for ALL import taxes, brokerage fees, VAT (where applicable), Customs fees, storage fees (if you delay paying), delivery fees to your door (if you choose Airport delivery from MVP), airport handling fees, paperwork fees, and any and all other charges and fees in regard to clearing your parts through Customs of your country and paying your country's related taxes. These fees may be charged to you at the time you receive the product or may be charged to you via mail at a later time from the shipping company.
Note: Some adjustments may need to be made to your actual shipping cost after you place your order.
APO/MILITARY SHIPPING:
Please make a note in the order "ORDER COMMENTS" section of the Shipping Method. Your order information, items in your cart, billing and shipping address will be sent to our Sales Team, and we will provide you with a shipping cost quote for International APO orders.
Note: International APO Orders are usually shipped via USPS, with a 48" box size limit. Please allow 24-48 hours to complete your quote. Free Shipping does NOT apply to APO/Military orders. You, the customer, are responsible for ALL import taxes, brokerage fees, VAT (where applicable), Customs fees, storage fees (if you delay paying), delivery fees to your door (if you choose Airport delivery from MVP), airport handling fees, paperwork fees, and any and all other charges and fees in regard to clearing your products through Customs of your country and paying your country's related taxes. APO shipments can take up to 60 business days to be delivered.
FREIGHT SHIPPING
If you order large products (body pieces such as bumpers, hoods, doors, trunks, etc.), motors, shortblocks, longblocks, etc. that are shipped with an LTL (Lighter Than Load) courier, it is very important you read and understand these terms.
Freight Couriers are not like standard ground UPS and FedEx. When you give your signature on an LTL waybill or other form or paper, you are signing a legal contract. This contract says that the products have arrived undamaged and that you nor the shipper will make any claim for damage at a later time. It is VERY IMPORTANT that you inspect every package and every part fully BEFORE signing this paper. Do not refuse the delivery. If there is damage to either the outside of the packaging or the product itself, you must note the damage on the waybill before signing. After you sign, we will not be able to file a claim for a refund or replacement for any damage caused by the shipping company. Camaro Haus LLC will not be held responsible (financial or otherwise) if you sign for a package or packages and later discover it was damaged in transit. You will receive no refund, no partial refund, and no replacement of product(s). This is also true should you have someone else sign for you in your absence such as (but not limited to) your spouse, friend, family member, co-worker, or an agent acting on your behalf (body shop, mechanic, tuning shop, etc.). Both the person and ultimately you are responsible for inspection before signing. There are no exceptions to this. If there is damage, please contact us immediately (within 24 hours of delivery) so we can start the claim process with the freight company. We will need pictures of the outside packaging and the damaged product. Camaro Haus will not be liable for your failure to thoroughly inspect the package and/or to contact us within 24 hours of delivery. Please see our Freight Shipping Instructions for further information.
Please note that you the customer are responsible for any additional delivery fees that may incur due to your special requests (i.e., storage before delivery, inside or limit access delivery, redelivery due to a missed appointment, address corrections) or if you refuse a delivery (cost of the original shipping, return shipping, replacement packaging, storage fees, and/or restocking fee). Authorizing the shipper to deliver without a signature or leaving a note on the door allowing delivery without signature and/or inspection will waive all liability for damage from the shipper as well as Camaro Haus.
UNDELIVERABLE OR REFUSED SHIPMENTS
If the carrier cannot deliver your package due to incomplete or incorrect address, package is not picked up from a FedEx facility, or if the recipient refuses delivery, the package will be returned to us. All packages returned to us for the above reasons can take several weeks to process and will incur a restocking fee of up to 25%. Packages being shipped internationally that are returned to us due to recipient refusal or for being undeliverable, will have the return shipping costs deducted from any refund at Camaro Haus’s sole discretion.
DAMAGED SHIPMENTS
Although we strive to prevent it, unfortunately, there are times when products will show up damaged or partially missing due to mishandling in shipment, transit, or by mistake.
If you receive a product that has been damaged in shipping or is missing parts, please report the damaged product(s) or packages to Camaro Haus within 2 days of delivery. Camaro Haus will not be held responsible for damaged/partially missing products that are not reported in a timely manner in order to file a claim with the shipping carrier (USPS, UPS, FedEx, etc.). Once the claim has been processed and approved by the carrier, we will reach out to you to return the product and send out a replacement.
We will assist you in every way possible with this damage claim but will not be responsible for the outcome of said claim. Upon the Courier approving your damage claim, we will replace or repair any damaged/missing product(s) you have identified. If the Courier denies your damage claim, Camaro Haus, is under no obligation to give or repair or replace any product(s) you deemed damaged/missing, as the Courier is the company responsible for your damaged/missing product(s), not Camaro Haus. Keep all boxes, packing material, shipping labels, etc., until your claim with the Courier is resolved.
NOTE: In some cases, the customer may be required to submit a photo of the damaged shipping box and/or product(s) to verify the damage with the shipping carrier or manufacturer.
LOST SHIPMENTS
Occasionally packages are lost or misrouted during transit. If your product shipped but was not received by the estimated delivery date per your tracking number, then please contact us within 15 business days so that we may investigate.
Please note:
FedEx trace investigations take up to 8 business days to be completed. If FedEx is unable to locate the package, then a replacement product may be shipped.
UPS package searches can take up to 10 business days to be completed. If UPS is unable to locate the package, then a replacement product may be shipped.
USPS requires an extra 7 business days after the expected delivery date to locate the package before we are able to file a lost package claim. If USPS is unable to locate the package, then a replacement product may be shipped.
Freight packages are investigated on a case-by-case basis and have no set amount of time for completion.
If you have not received your product package, but your tracking number indicates that it has been delivered:
Please Double Check – Couriers occasionally leave packages in hidden locations to prevent them from being stolen, or damaged by weather.
Ask Around – ask your neighbors, roommates, or family members to make sure that they did not retrieve the package for you.
If you still cannot locate the package, please report the missing package to Camaro Haus within 72 hours of dated delivery so we can file a Missing Package claim with the courier.
PRODUCT RETURNS AND WARRANTY PROCESS:
- All new & unused products must be returned in their original packaging within 30 days of delivery.
- Contact Customer Service at camarohaus@gmail.com to request a Return Authorization (RMA) Form. All returns and exchanges must have a valid RMA number.
- Your RMA form will have the exact return address and shipping instructions.
- Once the product is received and confirmed to be in satisfactory condition, your refund will be issued.
- Warranty products will need to be inspected and sent directly to us or the manufacturer for warranty service. Please contact Customer Service at camarohaus@gmail.com or call us for warranty return instructions.
RETURN POLICY
RETURNED PRODUCTS
To return a product, please use our simple online return process or contact our Customer Service at camarohaus@gmail.com within 30 days of delivery. We will issue a Return Authorization (RMA) Number, which is required to process your return, along with further return instructions. Only products received in new, ready-to-sell condition will receive a refund, minus a re-stocking fee, and excluding any shipping costs.
If you return a product without first obtaining an RMA number, it will take longer to process your return and you will incur a restocking fee of up to 25%. Any product returned to us due to undeliverable address or refused delivery will take longer to process and you will incur a restocking fee of up to 25%.
Products (including packaging) must be returned in new, unused, resalable condition. We will not accept a return of a product if it has been used, assembled, fully/partially installed, or modified in any way.
Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective product- see below. When shipping a product back to us, we highly recommend using UPS, FedEx, or any other carrier that offers signature required or insurance, as we are not responsible for lost or damaged packages. If the returned product is damaged or missing parts, we reserve the right to reject the entire return, refuse the delivery, and/or return the product to you at your expense.
Returns will be processed within ten (10) business days of receipt (not including weekends, holidays, and the day the package is delivered). If your return has not been processed after 3 weeks, please contact us so we may check your return status.
NON-RETURNABLE PRODUCTS
Returns will not be accepted for the following items:
- Camaro Haus Gift Cards
- Wheel(s) after they have been mounted.
- Special order products that are not normally listed in our catalogs.
- Non-defective products that show evidence of being used, installed, handled improperly, and/or packaged or shipped improperly.
- Custom made, custom text or lettering, custom ordered, custom product options, and/or custom painted products. If you have a problem with your custom product, please contact our support team immediately.
REPLACEMENT PRODUCTS
Products to be replaced by Camaro Haus will need to meet the same requirements as Returned Products. Products must be returned with original packaging, parts, and paperwork. Products to be replaced by Camaro Haus will be shipped once the returned product is received and processed.
NOTE: If a replacement product(s) is need immediately, we suggest a new order be placed either online or with one of Camaro Haus's sales representative. If a new order is placed online, please include a note in the order notes during checkout. Once the replacement product is received allow 5-7 business day for a refund.
INCORRECT OR DEFECTIVE PRODUCTS
Any returns related to incorrect products, defects, damage, fitment, or other flaws must be reported within 30 days from delivery and will need further investigation. During this time, photos or video of the specific damage, defect, or fitment issues may be requested in order to correctly process your request, access the issue and underlying cause, and determine the next best steps. Depending on the product we may also require that you send the product back to the source for further inspection. Camaro Haus.com is not responsible for any labor costs which occur as the result of the installation of wrong or defective products.
Anytime a product is delivered with a manufacturer defect, Camaro Haus (or the Manufacturer) may send the customer a pre-paid shipping label to use for returning the defective product. The customer will not be charged any restocking fees for defective products. NOTE: Camaro Haus only covers return shipping on products returned for manufacture defects or any error on the part of Camaro Haus or the Manufacturer. Camaro Haus will not cover return shipping for products that are improperly installed or damaged by the customer, or reasons due to "changed my mind", "did not like the product", or "ordered the wrong product(s)". Return shipping labels will be cancelled if there is no movement within 10 business days of the label being created.
WARRANTY PRODUCTS
Products sold by Camaro Haus carry the original manufacturer's warranty; these warranties vary on a per-product basis and are subject to the manufacturer’s terms and conditions, timeframes, and schedules. Please note, we do not extend warranty coverage to any Clearance or Open Box products as they are sold as-is. Specific warranty information can be found on the product’s page or ask one of our sales representatives if you have any questions about a specific manufacturer’s warranty before you make a purchase. If a warranty concern arises, please contact our customer service via email at camarohaus@gmail.com to start a warranty claim.
Camaro Haus will assist you with your manufacturer warranty claim, but please note that some manufacturers prefer to investigate warranty claims directly. In the event that you take the product to your own mechanic who provides a report, we reserve the right to request verification by conducting our own inspections. During this time, photos or video of the warranty issue may be requested in order to correctly process your request, access the issue and underlying cause, and determine the next best steps.
Camaro Haus makes no claim of accountability after a product has been received by the ordering party. The customer assumes all costs associated with the warranty of a given product including any applicable labor for removal and/or replacement of that product(s), diagnosis of a problem that may be related to that product(s) and all shipping costs if applicable. Camaro Haus or the manufacturer, at its sole discretion, may choose to either repair or replace any product returned within the warranty. If neither repair nor replacement is possible, Camaro Haus or the manufacturer will provide store credit, or replace the product with a product of equal present market value.
RE-STOCKING FEES
Why a restocking fee? Our minimal restocking fee covers lost credit card charges and original shipping fees, and that's it! A Restocking Fee of 5-25% will apply to all products being returned to Camaro Haus. (Restocking fee's range depending on product purchased, shipping costs, and condition of returns).
NOTE: Shipping & Handling charges are non-refundable. Return Shipping is the responsibility of the customer unless otherwise noted.
REFUNDS & CREDITS
Please be sure to let us know if you would like a Product Exchange, Payment Refund, or Account Credit on your Return. Payment refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal,, etc.) minus any fees where applicable (return shipping, re-stocking fees, etc.). Please allow 5-7 business days for the credit to appear on your account. If the original form of payment is no longer available, the refund will be issued as store credit applied to your Camaro Haus.com account. Store credit is not redeemable for cash.
CANCELLATION
You cannot cancel an order once it has shipped. If an order has shipped and you do not want to keep the product(s), our return policy will apply. If you return the product(s) and/or refuse the shipment(s), our return policy will apply.
You cannot cancel an order that is noted as a "Special Order" or “Custom Order” once manufacturing has begun.
All cancellations may be subject to a 5% cancellation fee. Payment refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal, Affirm, etc.) minus any fees where applicable. Please allow 5-7 business days for the credit to appear on your account. If the original form of payment is no longer available, the refund will be issued as store credit applied to your CamaroHaus.com account. Store credit is not redeemable for cash.